Refunds and Returns Policy
Effective Date: 25 July 2024
Welcome to Top Tier Web Design. This Refunds and Returns Policy outlines the process, conditions, and timeframes for refunds of our digital products. Our goal is to ensure a fair and transparent process for both our customers and our business.
1. General Policy
Top Tier Web Design (“we,” “us,” “our”) is committed to providing high-quality digital products, including website design and development services, to business. We understand that sometimes our services may not meet your expectations, and we are here to help.
2. Eligibility for Refunds
Digital Products Covered
This refund policy applies to the digital products and services we provide, including but not limited to website design and development services.
Conditions for Refunds
You may be eligible for a refund if:
- You have not yet approved the initial design mockup.
- The final product does not meet the specifications outlined in the initial agreement.
- We fail to deliver the project within the agreed-upon timeframe without a valid reason.
- There are technical issues that cannot be resolved within a reasonable timeframe.
Non-Refundable Conditions
Refunds will not be provided if:
- You have approved the initial design mockup.
- The project delays are due to your lack of communication or changes in the project scope.
- The dissatisfaction is based on subjective preferences not covered in the initial agreement.
- The digital product has been substantially used or downloaded.
3. Refund Process
How to Initiate a Refund
To initiate a refund, please follow these steps:
- Contact Us: Email us at info@pixelperfectgy.com with your name, project details, and the reason for the refund request.
- Review: Our team will review your request within 5 business days.
- Resolution: We will contact you with the outcome of our review. If approved, the refund will be processed within 10 business days.
Fees and Costs
If the refund request is approved, we will refund the amount paid minus any applicable fees for work already completed. You will be informed of any deductions before the refund is processed.
4. Specific Product Requirements
Given that we sell customized digital products and services, each project is unique. Please ensure that all requirements and specifications are clearly communicated and agreed upon at the start of the project to avoid any misunderstandings.
5. Contact Information for Customer Support
If you have any questions or need assistance with our Refunds and Returns Policy, please contact our customer support team:
Top Tier Web Design
Lot 5 Block 18 Haslington ECD, Guyana
Email: info@pixelperfectgy.com
We are committed to providing excellent customer service and will do our best to address any concerns you may have.
6. Amendments
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Thank you for choosing Top Tier Web Design. We value your business and are dedicated to providing you with the best possible service.